These General Terms and Conditions apply to all your agreements with coralcare.best2serve.com. Please read them carefully, so that you know what to expect. You may also store or print these terms and conditions for later reference.
These terms and conditions were most recently amended on 23 May 2017.
Article 1. Definitions
1.1 Coralcare.best2serve.com: Ingram Micro Commerce EMEA B.V., with registered office in 5145NW Waalwijk, Energieweg 2, the Netherlands and registered with the Chamber of Commerce under file number 17230750.
1.2 Customer: the natural person or legal person that places an order with coralcare.best2serve.com.
1.3 Agreement: an order, agreement or contract between coralcare.best2serve.com and the Customer, including General Terms and Conditions (if applicable).
1.4 Website: coralcare.best2serve.com and all the associated sub-domains.
Article 2. Applicability
2.1 Our General Terms and Conditions apply to all offers, agreements and deliveries by coralcare.best2serve.com unless expressly agreed otherwise.
2.2 Any terms and conditions of the Customer that deviate from the present General Terms and Conditions will have no binding effect on coralcare.best2serve.com.
Article 3. Prices
3.1 All the prices and information posted on the Website are stated subject to manifest programming and typing errors.
3.2 Delivery costs and administration charges are included in the definitive total price agreed in the order process. This will be clearly communicated to the Customer on the Website during the order process.
Article 4. Formation of an agreement
4.1 The Agreement will not become effective until the Customer has accepted coralcare.best2serve.com’s offer and has satisfied the associated conditions imposed by coralcare.best2serve.com.
4.2 If the Customer has accepted the offer electronically, coralcare.best2serve.com will by electronic means confirm receipt of the Customer’s acceptance of its offer. As long as said confirmation has not been issued, the Customer will have the right to dissolve the agreement.
Article 5. Execution of the agreement/ delivery
5.1 Your order will be processed as soon as coralcare.best2serve.com has received payment. coralcare.best2serve.com will then send the products to you as soon as possible.
5.2 Payment in arrears is only possible if this payment method is offered during the order process.
5.3 If it proves impossible to deliver products within the term stated on the Website, coralcare.best2serve.com will inform the Customer accordingly as soon as possible. In that case, too, the Customer will be entitled to dissolve the agreement.
5.4 If no delivery term has been agreed, coralcare.best2serve.com will deliver the products within 30 days. If coralcare.best2serve.com fails to deliver the products within that term, the Customer will be entitled to dissolve the Agreement.
5.5 coralcare.best2serve.com recommends that the Customer inspects the delivered products and reports any defects within a reasonable term, preferably in writing or by email. For further details, see Article 13, Defects.
5.6 As soon as the products are delivered at the designated delivery address, the risk associated with those products will transfer to the Customer.
Article 6. Right of withdrawal
6.1 Customer can dissolve an agreement regarding the purchase of a product during a cooling-off period of minimum 14 days without giving any reason. coralcare.best2serve.com may ask Customer about the reason for withdrawal, but cannot commit Customer to stating a reason(s).
6.2 The cooling-off period mentioned in paragraph 1 begins on the day after the Customer, or a by the Customer pre-designated third party other than the carrier has received the product, or:
a) If the Customer ordered several products in the same order: the day on which the Customer or a third party designated by the Customer, has received the final product. coralcare.best2serve.com may, provided that they have informed the Customer in a clear manner prior to the order process, refuse an order for multiple products with different delivery time;
b) If the delivery of a product consisting of multiple lots or pieces, the day on which the Customer or a third party designated by the Customer has received the last lot or pieces;
c) The contract is for regular delivery of goods during a certain period: the day on which the Customer or a third party designated by the Customer, received the first product.
Article 7. Obligations of the Customer during the cooling-off period
7.1 During this period the Customer will treat the product and packaging carefully and will only unpack or use the product to the extent that is necessary in order to determine the nature, characteristics and functioning of the product. The premise here is that the Customer should only handle and inspect the product as they would be allowed to do in a shop.
7.2 The Customer shall only be liable for diminished value of the product which is the result of a way of dealing with the product beyond permitted in paragraph 1.
7.3 The Customer is not liable for diminished value of the product in case coralcare.best2serve.com did not provide all legally required information on the right of withdrawal before or at the conclusion of the agreement.
Article 8. Exercising right of withdrawal by Customer and costs involved
8.1 If the Customer exercises the right of withdrawal, the Customer will inform coralcare.best2serve.com within the cooling-off period by using the standard right of withdrawal form, by means of a phone call towards 00800 74454775 or any other unambiguous manner.
8.2 As soon as possible, but within 14 days from the day following the notification mentioned in paragraph 1, the Customer sends the product back or will deliver it at SBJ, referring to Philips CoralCare, De Schakel 17, 5651 GH, Eindhoven, The Netherlands. The Customer has taken the returns period into account when returning the article before the cooling-off period has expired.
8.3 The Customer will return the product with all accessories, if reasonably possible in original condition and packaging and in accordance with the reasonable and clear instructions provided by coralcare.best2serve.com.
8.4 The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with the Customer.
8.5 The Customer must bear the direct cost of returning the product.
8.6 If the Customer exercises his right of withdrawal all additional agreements of law will be cancelled.
Article 9. Obligations of coralcare.best2serve.com in case of withdrawal
9.1 In case coralcare.best2serve.com allows the notification of withdrawal by the Customer to be done electronically, coralcare.best2serve.com will send a receipt of the notification without any delay.
9.2 coralcare.best2serve.com will reimburse all payments of the Customer, including any delivery costs coralcare.best2serve.com charged for the returned product, immediately but within 14 days following the day on which the Customer notifies the withdrawal. coralcare.best2serve.com may refrain from paying back until they have received the product or the Customer proves to have returned the product, whichever is earlier.
9.3 coralcare.best2serve.com will use the same means of payment used by the Customer for reimbursement unless the Customer agrees to a different method. The reimbursement is free of charge for the Customer.
9.4 If the Customer has chosen for a more expensive method of delivery than the cheapest standard delivery, coralcare.best2serve.com need not pay back the additional costs of the more expensive method.
Article 10. Payment
10.1 Every purchase must be paid in advance. Goods will only be shipped after verification of the payment made by the Customer.
Article 11. Force majeure
11.1 In case of force majeure coralcare.best2serve.com is not obliged to compensate any damage caused to Customer.
Article 12. Guarantee
12.1 The guarantee provided by coralcare.best2serve.com is limited to the warranty provided by the manufacturer of the products.
12.2 Any guarantee provided by coralcare.best2serve.com, the manufacturer or the importer will not prejudice the statutory rights and remedies available to the Customer under the Agreement.
Article 13. Defects
13.1 The Customer must report any defect to coralcare.best2serve.com within two months of its discovery. coralcare.best2serve.com will respond to any complaint within 30 days.
13.2 If coralcare.best2serve.com deems the complaint to be founded, the products concerned will be repaired, replaced or refunded following consultation with the Customer. The refund will not exceed the price paid by the Customer for the product concerned.
13.3 The Customer is not permitted to try and repair the product itself.
Article 14. Personal details
14.1 coralcare.best2serve.com processes its Customers’ personal details in accordance with the Privacy Statement published on the Website.
Article 15. Final provisions
15.1 These General Terms and Conditions have been drawn up in conformity with the European Consumer Rights Directive.
15.2 In so far as these General Terms and Conditions or the requirements of mandatory law do not provide otherwise, any and all disputes that arise in connection with the Agreement will be submitted to the competent court in Amsterdam, the Netherlands.
15.3 If and when any provision of these General Terms and Conditions proves to be invalid, this will not affect the validity of the General Terms and Conditions as a whole.
15.4 In these General Terms and Conditions, “written” will be deemed to include email. In that case, the version of the email message that was received or stored by coralcare.best2serve.com will count as the authentic version, unless the Customer is able to disprove its authenticity.
Article 16. Contact details
16.1 If you have any questions, complaints or comments after reading these General Terms and Conditions, please do not hesitate to contact us at firstname.lastname@example.org, by phone at 00800 74454775 or by post:
Ingram Micro Commerce EMEA B.V. stating coralcare.best2serve.com
16.2 If you have any questions, complaints or comments about the products, please feel free to contact us by phone at 00800 74454775.